New York State Department of Health Provides Update on Latest CDPAP Transition Progress, Including New Testimonials from PPL Facilitator and CDPAP Personal Assistant (2025)

Nearly 95,000 Consumers and Nearly 95,000 Workers Have Either Started or Completed the Registration Process

"It's clear they [PPL] are working hard to ensure every Consumer and Personal Assistant who is willing to engage gets the support they need." – Burd Home Health

New Video Testimonial Demonstrates Positive Transition Experience

Department Continues to Promote Registration; Remains on Target to Complete Transition by April 1 Deadline

ALBANY, N.Y. (March 3, 2025) – The New York State Department of Health today announced the latest progress made on the Consumer Directed Personal Assistance Program (CDPAP) transition to a new statewide fiscal intermediary. Since the start of the transition on January 6, nearly 95,000 consumers and nearly 95,000 personal assistants have either started or completed the registration process with Public Partnerships LLC (PPL).

"The facts are clear; New York State is implementing this enacted law to reform the CDPAP program. This change to one fiscal intermediary will protect the services so many New Yorkers rely on and reduce Medicaid spending at a time when it is more critical than ever," State Health Commissioner Dr. James McDonald said. "We will continue to protect the best interests of New Yorkers by improving health care delivery while reducing the financial burden on New York taxpayers."

The reforms being made in New York directly address the runaway costs of the program and root out fraud and abuse, including a recently discovered $68 million fraud scheme and hundreds of millions more lost to administrative middlemen.

Here are the facts:

Fact: Consumers and caregivers MUST register with PPL. Completing registration before April 1 guarantees caregivers can continue to be paid for providing these vital services.

Fact: Eligibility for CDPAP will NOT change. New Yorkers currently enrolled in CDPAP will keep their services.

Fact: CDPAP consumers keep their trusted caregiver. Remember, Personal Assistants must transition to the Statewide Fiscal Intermediary before April 1.

Fact: The transition saves taxpayers $1 billion a year. This is a commonsense effort that protects services for CDPAP consumers while reducing wasteful administrative spending going to middlemen and Medicaid fraud.

Fact: PPL will operate in New York State. The CDPAP Statewide Fiscal Intermediary will have 8 offices across the State and has hired more than 1,200 people.

PPL President Maria Perrin said, "We continue to grow our engagement with the CDPAP community through our various channels of support. For example, in-person registration sessions with community partners like Centro De Amigos adult social daycare are furthering our reach to diverse populations. We're excited to share positive experiences consumers and PAs are having in the registration process, including that of Ms. Lan Y., a CDPAP personal assistant who received support in Mandarin at a recent PPL registration session in Queens."

In addition to the nearly 95,000 consumers who have either completed or started the registration process, PPL's support center has fielded approximately 375,000 inbound calls to assist consumers with questions and PPL has also conducted more than 71,000 outgoing calls through its direct outreach efforts. The Department expects registration will continue to accelerate significantly in the days and weeks to come.

New video from CDPAP caregiver Lan Y. highlights her experience completing the registration process.

CDPAP personal assistant Lan Y. said of the registration process, "The service here is excellent in every aspect. The translators, especially the Chinese translator, are incredibly good and very patient. I was able to complete my registration successfully in a very short time. Thank you so much!"

PPL currently has 37 facilitators, including 11 Independent Living Centers, supporting the transition efforts. Through this diverse alliance, New York will deliver a stronger CDPAP and ensure New Yorkers in the program will receive the high-quality care they need.

Founder of Burd Home Health Adam Burdick said, "It's clear they [PPL] are working hard to ensure every Consumer and Personal Assistant who is willing to engage gets the support they need. Their ongoing improvements have made the registration process smooth, and every day, more Consumers and PAs are successfully signing up."

PPL will continue its outreach, but consumers and personal assistants can start their registration now through one of the following options:

Option 1: Call PPL's support center at 1-833-247-5346 or TTY: 1-833-204-9042 and a PPL team member will help you complete the process.

Option 2: Access PPL@Home by going to PPL's website at pplfirst.com/cdpap.

Option 3: Work with PPL or another approved CDPAP facilitator, including Independent Living Centers (ILCs), who can guide you through the process. A list of approved CDPAP facilitators can be found here: CDPAP Facilitators | PPL First.

The State Department of Health continues to promote registration and maintains information on the CDPAP transition webpage and has launched its own digital and radio ads promoting registration.

PPL continues to actively engage with consumers through promotion and outreach activities. PPL's activities have included radio ads, print ads in 24 publications across 12 languages, thousands of fliers delivered to community and senior centers and in-person community registration sessions. Complete information about the transition and registration can also be found on PPL's website, including Frequently Asked Questions.

PPL currently has nine direct language lines up and running with native speakers available across an additional 35 languages in house and access to hundreds more through their interpretation translation services and facilitator network.

When PPL receives a call on the main line from an individual requesting a non-English language, the agent will first look to identify a PPL staff member that speaks the language. If one is not available, they can choose to utilize the interpretation service or be referred to a facilitator that has the language capability.